Our biggest success so far30% more customers served every month. $4M in added annual sales.
EFM Support technicians used to lose time digging through manuals across dozens of equipment manufacturers. We built a retrieval system that gives them instant, cited answers — and it shows up directly in the numbers.
Client
EFM Support
Sector
Field service
System
Field service copilot
Timeline
2 weeks
The problem
The right answer, buried in thousands of pages.
Technicians service commercial kitchen equipment from many manufacturers. Finding the right fix across thousands of pages of documentation was slow, and mistakes were costly.
Our solution
Ask a question. Get a grounded, cited answer.
We indexed the full documentation library, hot-side and cold-side, into a retrieval system technicians can simply ask.
Hot-side + cold-side
Full equipment coverage
Every manufacturer
One consistent source
Grounded citations
Traceable to the manual
Outcome
The return, in the numbers.
+30%
More customers served, every month
$4M
Added to annual sales
↓
Costs from human error in the field
Implementation timeline
Discovery to production in two weeks.
Week 1
Discovery & architecture
Week 2
Build & rollout
Let's architect your system.
Tell us about your data, your stack, and the problem you're solving. We'll come to the first call with an informed point of view — not a sales pitch.